Online Consultations

Ashleigh will conduct a thorough subjective assessment, which involves asking a series of questions to obtain a comprehensive history to help build the clinical picture and work out your goals and what you hope to achieve from consulting a podiatrist.

You will be triaged over the phone by one of your friendly Resonance reception team when making your booking, to determine if you are best suited to an online video consultation or whether an in-person consultation is best for your needs.

Following the subjective assessment, Ashleigh may instruct you to perform a series of functional weightbearing clinical tests to help understand a bit about your strength, range of motion, and biomechanical function. Additionally, she may also need to analyse your gait and observe you walking or running if indicated. She may request to assess some of your most commonly worn footwear to observe the wear patterns if this is relevant to the clinical work up. Finally, once Ashleigh is satisfied with all assessments she will talk through her findings with you and provide you with your treatment options.

Treatment options may include advice and education, a programme of rehabilitation exercises, activity modification education if required, footwear recommendations, or product recommendations that will assist in your recovery (we are currently working on an online store that we can direct you to if a product recommendation is made).

If upon completing the consultation Ashleigh feels that a physical in-person consultation is required, she will discuss this with you and can provide an onwards referral to the most suitable clinician in your area, this will be decided in collaboration with you to get the best outcome. Please note that any reports or referrals will come with an additional fee.

Ashleigh is an Allied Health and ACC Accredited healthcare provider, which means that along with her Resonance colleagues they continue to meet and maintain the Allied Health Services standard, to ensure that all patients are receiving the highest standard of care.

Please note that online consultations are 30 minutes and best suited to any individual experiencing musculoskeletal pain which may include: a foot or ankle injury, forefoot pain, midfoot pain, heel pain, or ankle pain. If you are experiencing a skin or nail issue such as corns, callus, or ingrown toenails then Ashleigh may be able to provide some preliminary advice around this however it is best that you seek an in-person podiatry consult to ensure that this can be tended to and resolved.

All online consultations provided are in a completely private setting, to ensure we are complying with all privacy and confidentiality policy and procedure. All bookings and clinical notes are made in our secure patient management system, and all consultations are run on secure software.

You can either submit an appointment enquiry form on our website choosing “Online Consultation” as the location and our reception team will be in touch, or phone our reception directly on 04 260 3074 and our friendly reception team will talk you through available appointment times and answer any questions you may have.

Our receptionist will likely ask you a series of brief questions to triage you and what your booking is in regards to, to ensure that an online consultation is in fact best suited to your needs, and may suggest an alternative option should an online consultation not be deemed the best fit for you, as we pride ourselves on ensuring every patient receives the highest standard of care to achieve the best outcome.

Once a booking has been made, our receptionist will email you through the necessary online consent forms which are required to be completed in full prior to the consult to ensure Ashleigh has all information required to proceed. Legally we require completed consent forms before being able to conduct any consultation.

Payment for the consultation is required on the day of the appointment, just as you would pay in the clinic upon finishing your consult. You will be invoiced via email to make payment via online banking for your consultation. Failure to pay on the day will incur a fee every month until this is paid.

If you have any further questions, please don’t hesitate to phone us on 04 260 3074 and we would love to help!